1980 Quality Control
Quality Circles
1985 Quality Planning and Evaluation
International Standards
1990 Quality Assurance
Quality Cost Evaluation System
ISO 9001 Quality Management Systems Standard
Internal Audits
1992 Supplier Quality Systems
1993 Total Quality Management
Customer satisfaction
Quality Improvement Teams
Problem Solving Techniques
Cultural Change
1994 EFQM Excellence Model
Customer satisfaction
1995 Benchmarking
Quality Function Deployment
Statistical Process Control
1996 Strategic Quality Management
ISO 14001 Environmental Management Systems Standard
1997 Strategic Marketing
Management Through Vision
1998 Six Sigma Awareness
1999 Six Sigma Deployment
2002 Six Sigma (non-production processes )
2003 ISO 9001:2000
Six Sigma (excellence everywhere)

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